Privacy Policy
This privacy policy applies between you, the User of this Website and Kent and Essex Autism Service Ltd, the owner and provider of this Website. This privacy policy also applies between you, the User of our Service and Kent and Essex Autism Service Ltd, the owner and provider of autism and ADHD services. Kent and Essex Autism Service Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and our Service.
Contact Details:
Post:
The Marlowe Innovation Centre, Marlowe Way, Ramsgate, Kent, CT12 6FA
Telephone: 01843 663116
Email: info@essexautismservice.com
- In this privacy policy, the following definitions are used:
Data: collectively all information that you submit to Kent and Essex Autism Service Ltd via the Website and when we are requested by you to conduct an autism and/or ADHD assessment of you or your child. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR: the General Data Protection Regulation (EU) 2016/679;
Kent and Essex Autism Service Ltd, we or us: Kent and Essex Autism Service Ltd a company incorporated in England and Wales with registered number 10761283 whose registered office is at The Marlowe Innovation Centre, Marlowe Way, Ramsgate, Kent, TN27 0RY;
UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
Website: the website that you are currently using, www.essexautismservice.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Services: any professional assessment or intervention provided by clinicians working for Kent and Essex Autism Service Ltd.
2. In this privacy policy, unless the context requires a different interpretation:
- the singular includes the plural and vice versa;
- references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
- a reference to a person includes firms, companies, government entities, trusts and partnerships; “including” is understood to mean “including without limitation”;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
- the headings and sub-headings do not form part of this privacy policy.
3. This privacy policy applies only to the actions of Kent and Essex Autism Service Ltd and Users with respect to this Website and Services provided. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
5a. We may collect the following Data when accessing the website, which includes personal Data, from you:
- name;
- date of birth;
- gender;
- contact information such as email addresses and telephone numbers;
- demographic information such as postcode, preferences and interests;
- IP address (automatically collected);
- web browser type and version (automatically collected);
- operating system (automatically collected);
5b. We collect or use the following information to provide services:
- names and contact details of you or anyone else contributing to the assessment;
- addresses;
- date of birth;
- purchase or account history;
- payment details (including card or bank information for transfers and direct debits);
- health information (including dietary requirements, allergies and health conditions);
- photographs or video recordings;
- call recordings;
- information relating to compliments or complaints;
- information you and others provide about your life experiences, behaviour and observations made by clinicians;
5c. We also collect or use the following information to provide services:
- racial or ethnic origin;
- religious or philosophical beliefs;
- genetic information;
- health information;
- sex life information;
- sexual orientation information;
6. We collect Data in the following ways:
- data is given to us by you;
- data is received from other sources; and
- data is collected automatically.
7. Kent and Essex Autism Service Ltd will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means;
- when you register with us and arrange an assessment or other use of our services;
- when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
- when you make payments to us;
- when you elect to receive marketing communications from us;
- when you use our services;
- data that is received from publicly available third parties sources;
8. We will receive Data about you from the following publicly available third party sources:
- Google Analytics.
9. To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
- we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website or accessing our Services. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our services;
- transmission by email of marketing materials that may be of interest to you;
- contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.;
in each case, in accordance with this privacy policy.
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
12. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
- soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
13. When you register with us and arrange appointments to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
14. We may use your Data to show you Kent and Essex Autism Service Ltd adverts and other content on other websites. If you do not want us to use your data to show you Kent and Essex Autism Service Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).
15. We may share your Data with the following groups of people for the following reasons:
- any of our group companies or affiliates – to ensure the proper administration of our website and business;
- our employees, agents and/or professional advisors – to allow for the provision of our services and to help with customer enquiries;
- data processors:
- Pabau – This data processor does the following activities for us: Process our clinic diary, hold client information, manage our email system, process questionnaires.
- Microsoft OneDrive for Business – This data processor does the following activities for us: Store client information.
- Square Payment – This data processor does the following activities for us: Process payments.
- Pearson Q-Global and Q-Interactive – This data Processor does the following activities for us: Process self-report and standardised psychometric tests.
Others we may share personal information with:
- Insurance companies
- Health care providers
- Organisations we need to share information with for safeguarding reasons
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
in each case, in accordance with this privacy policy.
16. We will use technical and organisational measures to safeguard your Data, for example:
- we store your Data on secure servers.
17. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@essexautismservice.com.
18. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
19. We hold your data for a maximum of six years after your assessment to comply with the statute of limitations for legal action. At the end of this time, it will all be securely destroyed.
Your Data Protection Rights
20. Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal data.
- Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
21. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
22. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it
24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
25. Kent and Essex Autism Service Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Kent and Essex Autism Service Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
26. We may also disclose Data to a prospective purchaser of our business or any part of it.
27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
28. This Website may place and access certain Cookies on your computer. Kent and Essex Autism Service Ltd uses Cookies to improve your experience of using the Website and to improve our range of products. Kent and Essex Autism Service Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
29. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
30. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Kent and Essex Autism Service Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
31. This Website may place the following Cookies:
|
Type of Cookie |
Purpose |
|
Strictly necessary cookies |
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. |
|
Analytical/performance cookies |
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. |
|
Functionality cookies |
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). |
|
Targeting cookies |
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. |
32. You can find a list of Cookies that we use in our Cookie Policy.
33. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
34. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
35. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
36. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
37. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
38. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
39. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
40. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
41. Kent and Essex Autism Service Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Kent and Essex Autism Service Ltd by email at info@essexautismservice.com.
42.This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). 9 March 2022 and from the Information Commissioners Office on 25 June 2024.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
25 June 2024
